Refund policy

Refund Policy

30-day money-back guarantee

If XYLO+ is not for you, contact us within 30 days of delivery and we will refund your order. You do not need to return an opened bag.

How to request a refund

Contact us with your order number and a short note about what went wrong. We usually reply the same business day.

Damaged, wrong, or missing items

Send a photo and we will replace or refund the item — your choice. No return shipping required.

How refunds are issued

Approved refunds are returned to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement. Original shipping charges are refunded when the fault is ours.

Subscriptions

Cancelling a subscription stops future charges but does not automatically refund an order that has already shipped. If a renewal caught you by surprise, tell us within 30 days and we will refund it.

Exchanges

Want the other flavour instead? Contact us and we will swap it.